FAQ's
GENERAL QUESTIONS
Q: What is Chromes Heart?
A: Chromes Heart is a premium online platform offering a curated selection of high-quality handbags and accessories. We carry everything from chic clutches for special occasions to everyday totes that combine style and function, all crafted to elevate your fashion and express your unique personality.
Q: How may I reach out to Chromes Heart customer support?
A: To connect with our friendly customer support team at Chromes Heart, simply visit the "Contact Us" page on our website, or drop us an email at online@chromesheart.shop. We’re here to help with any inquiries, concerns, or assistance you may need, and we aim to provide quick and reliable support every time.
ORDERING AND SHIPPING
Q: How do I place an order on Chromes Heart?
A: To place an order, simply browse our website and explore our wide selection of handbags and accessories. Once you’ve found your perfect item, add it to your cart and proceed to checkout. Follow the easy on-screen prompts to enter your shipping and payment information, and confirm your order for processing.
Q: When will my order be shipped?
A: Transit time is 2 to 5 business days (Monday to Saturday).
Handling time is 1 to 2 business days (Monday to Sarurday).
Estimated delivery is 3 to 7 business days.
Order cut-off time will be 05:00 PM. Time zone: (GMT-05:00) Eastern Standard Time.
Q: What is the shipping cost?
A: We offer a flat 50 GBP for Standard shipping on all orders within the United Kingdom. This ensures a simple, consistent cost for every qualifying order, no matter the size or weight, so you can shop with ease.
Q: Can I track my order?
A: Yes, you can easily track your order by visiting the "Track Your Order" page on our website. Simply follow the link provided, Chromes Heart | Track Your Order, and enter your order details to find real-time tracking updates for each item in your order.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
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Paypal
RETURNS AND EXCHANGES
Q: What is Chromes Heart return policy?
A: We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. For more details, visit our return policy page Chromes Heart | Return Policy.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team through the "Contact Us" page or email online@chromesheart.shop with your order number and reason for return. We’ll guide you through the process.
FOR MORE INFORMATION
If you have additional questions or need further assistance, don't hesitate to reach out. We're here to help and ensure you have a great experience. Thank you for choosing Chromes Heart.
Contact Information
If you have any additional questions, feel free to reach out to us. We’re always happy to help!
CONTACT INFORMATION
COMPANY NAME:
Chromes Heart
EMAIL US:
CALL US:
+44 7521 604286
CHAT SUPPORT:
24/7
BUSINESS HOURS :
Monday - Saturday 09:00 - 06:00 GMT
REGISTERED ADDRESS:
23 Oxendon Rd, Arthingworth, Market Harborough LE16 8LA, United Kingdom